FAQ'S

1. What products do you sell at HomeGenics?

At HomeGenics, we offer a curated collection of innovative home and kitchen products, including smart gadgets, stylish lighting solutions, home decor, and more. Our products are designed to enhance both the functionality and aesthetic appeal of your living space.

2. How can I place an order?

Placing an order is simple! Just browse our collection, add items to your cart, and proceed to checkout. You can easily complete your purchase using a variety of secure payment methods, including credit cards, PayPal, and more.

3. Do you ship internationally?

Yes! We offer free worldwide shipping to most countries. Once your order is shipped, you will receive a tracking number to monitor your package’s progress. 

4. How long will it take for my order to arrive?

Shipping times vary depending on your location. Typically, orders are processed within 4–8 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances with postal services.

5. What is your return policy?

We offer a 30-day return policy for all items in new and unused condition. If you're not completely satisfied with your purchase, you can initiate a return for a full refund or exchange within 30 days of receiving your order. Please visit our Returns & Exchanges page for more details.

6. How do I track my order?

Once your order has been shipped, you will receive an email with tracking details. You can use the tracking number provided to monitor your package's progress on the carrier’s website. Track Here

7. Is my personal information secure?

Absolutely! We take your privacy seriously. Our website uses advanced encryption technology to ensure that your personal information and payment details are kept secure at all times.

8. How can I contact you?

If you have any questions or need assistance, our customer support team is here to help! You can contact us via email at support@homegenics.shop or through our contact form on the website.